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Terms Conditions That Apply to Your mkt555 Account

These terms set out what you agree to when you open and use an account with us. They cover how your account works, how deposits and withdrawals are handled, and what we expect from each side — read them before you start.

Account eligibility based on local lawApplies to all payment methods including Touch 'n Go eWalletGoverns Boost and GrabPay transactionsUpdated terms notified via account emailContact support if any clause is unclear

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, or you want to request a change to your account under these terms, we have three ways to reach us. Pick the channel that suits you — our team handles terms and account queries directly, not through an automated script.

Live Chat Start a live chat session from the account dashboard. Available during operating hours for terms queries, account-eligibility questions and deposit-method clarifications.

Email Support Send your terms question to our support address linked in the footer. We respond to account and policy queries with a direct written answer, not a template.

Account Help Centre Our Help Centre covers the most common terms questions — account verification steps, withdrawal conditions, and what happens when a transaction is disputed.

What These Terms Actually Cover

mkt555 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on mkt555, you confirm that you have read and accepted these terms in full. Access to our lobby — including slots, live casino tables and sportsbook markets — is only available where local law permits. These terms apply to every transaction you

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make, whether that is funding your account via Touch 'n Go eWallet, transferring through Boost, or sending a deposit via GrabPay. We may update these terms from time to time. When we do, we will notify you by email to the address linked to your account.
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Continued use of your account after notification counts as acceptance. If you do not agree to a change, you may close your account before the revision takes effect. Players in George Town and across Malaysia who use DuitNow or FPX are covered under the same conditions
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as e-wallet users. These terms are governed by applicable local law in the jurisdiction where access is permitted. Nothing here overrides any statutory right you hold under that law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Data, Security and Your Account Under These Terms

Our terms are not just a formality. Each clause maps to something we actually do — how we store your account data, how long we keep transaction records, and what steps we take when you raise a concern. Here is what that looks like in practice.

Account Data Retention

We retain your account data and transaction history for as long as required under applicable law. You may request a summary of your stored data by contacting support through live chat or email.

Account Security Steps

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately — we can place a hold on your account within minutes.

Cookie and Session Policy

We use session cookies to keep your account active while you browse the lobby. Persistent cookies help us remember your preferred payment method, such as Touch 'n Go eWallet or Boost, for your next visit.

Requesting Account Changes

To update your registered email, mobile number or linked payment wallet, submit a request through the Help Centre. Verification of your identity is required before any change takes effect.

Common Questions About These Terms

These are the questions we get most often about our terms and conditions. Each answer reflects how we actually operate — not a copy-paste from a legal template.

These terms apply from the moment you create an account with us. Every deposit, withdrawal and session — whether via GrabPay, Boost or any other method — falls under them from day one.

We send a notification to your registered email address before any update takes effect. We will state clearly what changed and when the new version applies, so you have time to review it.

If you do not accept a revised clause, you may close your account before the change takes effect. Continuing to log in or make deposits after that date is treated as acceptance of the update.

Reach us via live chat or email — both are listed in our footer. Give us your account details and the specific clause in question; we will respond with a written explanation and next steps.

No. Your rights under these terms are the same regardless of which payment method you use. Touch 'n Go eWallet, DuitNow, Boost and GrabPay accounts are all covered by the same conditions.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using this platform is lawful in your region before opening an account.

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